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Delivery and Shipping

Shipping

Enjoy Free Shipping over HK$500

We offer free shipping for Hong Kong customer with spending over HK$500.

 


questions?


When will I receive my items?

Shipping (within HK)  gets to you in 3-5 days by via a courier.


Can I pick up my orders at stores?

Sure, you could pick up products at below stores after we’ve confirmed your order.

CAUSEWAY BAY STORE - KID'S ROOM

TSIM SHA TSUI STORE - THE ONE

YUEN LONG STORE

Items can be kept up to 14 days for you.


When will I receive the tracking number?

When your order is dispatched, you’ll receive an email with tracking details.


My parcel has been lost, what should I do?

First, check with your concierge or reception in case the parcel has been delivered to them. Still no luck? Email customer service, cs1@homeless.hk with your tracking number and order number and we’ll sort it out.


What do I do if the item I want is out of stock?

Please keep in mind when you place an order, our stock fluctuates throughout the day. If we are out of stock, we will make every effort to get your order to you as soon as possible, because most of our items are shipped from Europe, the lead-time could be as long as 8 weeks, however, we are usually able to ship sooner. If you would like more specific information, please contact us at cs1@homeless.hk


Can you keep the items for a while after purchase?

Yes, we could help you keep the items at warehouse for up to 3 months after full payment.