Enjoy Free Shipping over HK$500
We offer free shipping for Hong Kong customer with spending over HK$500.
When will I receive my items?
Shipping (within HK) gets to you in 3-5 days by via a courier.
Can I pick up my orders at stores?
Sure, you could pick up products at below stores after we’ve confirmed your order.
CAUSEWAY BAY STORE - KID'S ROOM
TSIM SHA TSUI STORE - THE ONE
YUEN LONG STORE
Items can be kept up to 14 days for you.
When will I receive the tracking number?
When your order is dispatched, you’ll receive an email with tracking details.
My parcel has been lost, what should I do?
First, check with your concierge or reception in case the parcel has been delivered to them. Still no luck? Email customer service, firstname.lastname@example.org with your tracking number and order number and we’ll sort it out.
Do you ship internationally?
Absolutely, we’re a global retailer! Please refer to the additional information for more details. Be sure to contact us at email@example.com if you would like us to start shipping to your country. Delivery time is estimated up to 14 days for international shipping.
Duties and taxes, what’s the deal?
We want to make concerns about duties and taxes a thing of the past and we’re working to make this a reality. In the meantime, kindly refer to the table below which outlines the various thresholds in different countries.
There are no taxes or duties to pay for orders to the following locations WITHIN the specific order value:
Australia - Orders below AU$1000
Europe- Orders below €22
Hong Kong - Any order value
Korea - Orders below KRW$150,000
Singapore - Orders below SG$600
Taiwan - Orders below TWD$3,000
Thailand - Orders below THB$10,000
United States of America - Orders below US$800
If your location is not listed in the above table, you will need to settle any duty and tax that are incurred in your region.
Can you keep the items for a while after purchase?
Yes, we could help you keep the items at warehouse for up to 3 months after full payment.