MENU CART ({{currentCart.getItemCount()}}) MESSAGE

FAQ

1. How do I pay for my Order?

We accept the following methods of payment:

  • PALPAY
  • BANK TRANSFER

Payment Procedure:

- Click CART and CHECKOUT after you confirm the order

- Fill in all the Required information and click Place my Order

- Choose any one of the payment method, either PayPal or Credit Card

 Desktop is more preferred for ordering.

***Our payment gateway is supported by PayPal. Please be noted that the default payment currency for our store is Hong Kong Dollars. Any credit cards in different currencies would convert the order amount to hkd automatically at the checkout. The 2.5% Transaction Processing Fee would incur for orders involved a currency conversion.

 For further assistance, please email cs1@homeless.hk

 

2. Can I AMEND/CANCEL my order?

Once an order has been placed and confirmed, it will not be possible to change or cancel your order.


3. How can I track my Order?

Once your order has been shipped, you will receive an email with a tracking number and information on the carrier.

To check the status of the shipment, please visit the following website:



4. How long does it take for delivery?

After order confirmation the delivery takes place:

  -  to addressees in Hong Kong within 3-5 days,
  -  to addressees in China within 5 – 7 days,
  -  to all other addressees within 7 – 14 days.

The delivery timeframes are merely indicative guidelines provided by the deliverer and do not constitute binding delivery dates.

For further information, please visit Delivery & Shipping page.


5. Will I be charged tax/customs duties on my order?

When purchasing from the HOMELESS.hk, the prices displayed are tax-free. That means that the customer may be liable to pay for duties and taxes upon receipt of the item(s).

Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country.

Payment of these charges and taxes is the responsibility on the recipient and will not be covered by the HOMELESS.hk. For further details of charges, please contact your local customs office.

 

6. Can I use the Discount Code after the time of purchase?

We are unable to apply a voucher code or any further discounts or change your order item after an order has been placed.


7. Can I pick up my order at retail store?

Online orders can be picked up at YUN PING ROAD Store
1-3/F, 17-19 Yun Ping Road,
Causeway Bay
2890 8789

ANY OTHER QUESTIONS?

Contact us via email at cs1@homeless.hk or call us at (852)2782 1881. Monday through Friday we will answer within a few hours or less. If you contact us over the weekend or during a holiday we will contact you back on Monday.