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Delivery and Shipping

Local shipping (within HK)

We offer free delivery for Hong Kong customer with spending over hkd500.

Hong Kong orders will be shipped using S.F. Express delivery service/ Hong Kong Post.

Pickup
After we’ve confirmed your order, you can pick up your products at the following address:

  • 3/f, 17-19 Yun Ping Road, Causeway Bay, Hong Kong (Tel: 2890 8789)
  • Shop L602 - L605, TheOne, 100 Nathan Road, Tsim Sha Tsui (Tel: 2997 8191)
  • Shop 2042, L2 Yoho Mall, 8 Yuen Long Street, Yuen Long (Tel: 2387 0599)

CS hotline: +852 2782 1881 [12pm - 8pm , mon- fri]

Email: cs1@homeless.hk

International shipping

For customer in other region, including China, Macau and there rest of the world, please contact us at cs1@homeless.hk for a shipping quote.

  • homeless.hk can assist customers to arrange international shipping or courier goods to oversea. However, the shipping service is not operated by homeless.hk, therefore homeless.hk will not guarantee the goods’ safety during the transit.

  • Customers have rights to choose and pay for a safer freight company service with higher cost, such as DHL offers insurance for goods-in-transit.

  • If product is damaged during transit, homeless.hk will not take any responsibility, while customers or freight company solely responsible to the losses.

  • In addition, customers may arrange other freight company of their choice to pick up the goods directly from HOMELESS’ warehouse.

  • Upon the goods arrival, customers will be responsible to pay for custom tax duty if is needed.



Delivery times


Hong Kong

  • In Hong Kong, orders are delivered 6 days a week, excluding Sundays and statutory Public Holidays (Hong Kong).


China, Macau and Rest of the World

  • Orders are delivered Monday to Friday, subject to International delivery times in your country.


Delivery times are subject to change without prior notice.

Shipping Zones

Shippinging delivery times in Business days (Mon-Fri)*

Hong Kong

Estimated up to 2 business days

China & Macau

Estimated up to 4 business days

Rest of the World

Estimated up to 14 business days

*Delivery times are  determined by number of business days (Monday to Friday) from the day after we ship your order.


Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.


Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

Important Information

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.


Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during out sale periods when it may take up to 48 hours for shipments to be dispatched.